Returns due to allergic reaction must be made within 7 days, with the allergic reaction made visible in person or by emailed photo, for refund or exchange.

Returns due to general dissatisfaction with the product are up to Daniela's discretion and must be made within 14 days of purchase, for store credit only - please order samples first in order to be more certain of your purchases.  Please email Daniela to discuss your return.

No returns will be accepted for makeup, no exceptions.  Please purchase sample trios to try colors out before you purchase full sizes.

Because of the high level of communication and the availability of samples, return policies will be strictly enforced.

Shipping and Pickup

Daniela's Facial Studio will not be responsible

for any lost or stolen shipments in transit or on arrival.

If you think this may happen, please choose

a more secure address for shipment.

so sorry, shipping is not available outside the U.S.

For pickup, Daniela's Facial Studio will not be responsible

for replacing any product stolen from the pickup box.

About Samples

Samples are available in limited quantities.  If you find that you want to try many different products, please take a look at Daniela's sister site, The Acne Whisperer, and fill out either Skincare Consultation Form there, so that together we can determine what will be best for your skin.  

Samples are designed to last only 1-2 days, and are available not only to see how you like them, but mainly to check for any adverse reactions.  We are NOT looking to see whether or not they work - quality products take time to do their magic.  Many people see a difference right away, but results vary from person to person.  Regularly keeping in touch by email is encouraged and is an integral part of the Eval by Email® Adult Acne Clearing Program.

Cancellation Policy For Services

24 hour notice required

Cancellations must be made more than 24 hours in advance. Notice given within 24 of your appointment, or no-shows, will be charged the full amount of the appointment.   Cancellation policy will be strictly enforced.

Accepted Payments :

VISA

MASTERCARD

DISCOVER

AMEX

CASH (in salon only)

CHECKS (in salon only)

PHONE PAY (in salon only)

Credit card numbers are not kept on file.

Expectations and Requirements for the Eval by Email® Programs

The following is required to be considered a "full participant" in the Eval by Email®

Adult Acne Clearing Program:

(please see details on the Your Responsibilities page of the AcneWhisperer site)

stay on Daniela's recommended products exclusively

no outside facial skincare products may be used

follow lifestyle and diet recommendations

send monthly check-ins by email

           (bi-weekly with use of BPO/Mandelic Acid)

full ingredient lists must be emailed with pre-approval requests for

           outside makeup, body care, and hair care

facial appointments are reserved for full participants

keep all email correspondence

Full participation in the program is required for continued correspondence to remain free of charge for help with acne clearing and maintenance.  

Monthly check-ins (twice-monthly with use of BPO, Retinyl Serum, and Mandelic Acid) and exclusive use of a full routine of Daniela's products negate any need for consultation fees.

Paid consultations are available in cases of clients returning after a break of four to six months from check-ins and Daniela's products for whatever reason, such as when there is less need or desire for regular close monitoring of your skin.  

To resume monthly help with your acne after a break of six months or more from checking in and purchase of a full daily and weekly routine of Daniela's products, the Eval by Email® Adult Acne Clearing Program form will have to be filled out and paid for ($120) accompanied by a new set of photos.  

For more simplified guidance and monitoring, e.g. wanting to only find out what to use, you may instead fill out the Eval by Email® Lite form, and pay a consultation fee for each inquiry about any breakout issues.

Consultation fees will be charged for acne help after the use of outside facial skincare products where there is no proven allergy to any of Daniela's products.  In the case of allergy with no alternatives available, outside products used must be those recommended by Daniela only.

After the start of prescription acne medications or birth control prescribed specifically for acne, there will be consultations available every two months for your basic skincare routine for a fee for each consultation.  Bi-monthly consultations will take the place of facials as well, since you will only be able to use a basic skincare routine for as long as you are under the care of a doctor for your acne, and no peels or extractions will be possible. If you doctor advises you to use only products for your basic daily routine that s/he recommends, you may feel free to simply let me know how things are going without paid consultations.  If you then wish to resume acne care after your time with your doctor, you may fill out and pay for the Eval by Email® Adult Acne Clearing Program form.

Facial appointments are reserved exclusively for full participants in the Adult Acne Clearing Program - a full daily and weekly routine must be used for at least six weeks prior to any facial.  

Participants in the Eval by Email® Lite program who wish to have a facial will need to fill out and pay for the full Adult Acne Clearing Program form even if already using a full daily and weekly routine of Daniela's products, in order for Daniela to have full knowledge and understanding of what's happening with your skin.  Remember, the detailed analysis that you get with this program is like a first facial. However, this will be considered on a case by case basis; Daniela's facials are meant to be a part of a comprehensive program, but an occasional facial for someone on the Eval by Email® Lite program might be available while on a full daily and weekly routine.

There will be a reminder email sent for monthly check-ins every third Thursday of the month, but since they are sent to multiple emails addresses, it might end up in the proverbial junk folder.   Clients are still responsible for filling out the check-in form.  In case you do not receive the reminder, you may follow this link to the Monthly Email Check-in Form from here.